Please note that due to disruptions in our supply chain caused by COVID-19, shipping may be delayed an additional 3-4 weeks.

If you need to reach us: [email protected]

1.Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days; however, it may take longer time due to order surge.

2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check details below.
3. Direct Line delivery and Express delivery if your order reach certain amount, check details below.
4. Direct Line delivery and express delivery have specific tracking information and can be tracked through “My Order” section in your account or “Order Status” on the top of peggybuy website. 

5.Delivery Time:Normal Shipping time is 15-25 days.

6.All delivery time refer to working days, excluding weekends and holidays.

United States,United Kingdom,Germany,France,Denmark,Italy,Spain,Philippines,
New Zealand

Order Total <$79, shipping cost $6.99

Free Shipping For Order Over $79

Slovakia,South Africa,Singapore,Russia,Romania,Indonesia

Shipping Cost $8.99


Lithuania,Latvia,Czech Republic,Switzerland,Luxembourg,Saudi Arabia,Estonia,Japan,Malaysia,GreeceNetherlands,Ireland


Shipping Cost $10.99


* Logistics, Custom clearance, holidays and unexpected events can cause the orders to deliver later than estimated time.

* Please note that some African countries can take 45-65 days to deliver the orders.

Our normal dispatch time is 72 hours.

Dispatch time can be extended up to 7 days in case of custom kits and products out of stock.

Our Avg transit time is 14.9 days.

Transit time of 4% of our orders is 7 days.
Transit time of 60% of our orders is 7-15 days.
Transit time of 34% of our orders is 15-30 days.
Transit time of 2% of our orders is 30+ days.

You can always track your orders here.

* Orders still in transit can not be cancelled. However, you are covered by our return policy, you can always use it and return the goods. Please contact us through email for return address.

* Custom paintings can not be returned or refunded. Please choose your custom painting size according to your custom photo carefully.